{"version":"1.0","provider_name":"ALEXANDRE V\u00c9ZINA","provider_url":"https:\/\/alexandrevezina.com\/DEV","author_name":"Alexandre V\u00e9zina","author_url":"https:\/\/alexandrevezina.com\/DEV\/author\/avezina\/","title":"Comment rendre des clients furieux - ALEXANDRE V\u00c9ZINA","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\"><a href=\"https:\/\/alexandrevezina.com\/DEV\/comment-rendre-des-clients-furieux\/\">Comment rendre des clients furieux<\/a><\/blockquote>\n<script type='text\/javascript'>\n<!--\/\/--><![CDATA[\/\/><!--\n\t\t!function(d,l){\"use strict\";var e=!1,n=!1;if(l.querySelector)if(d.addEventListener)e=!0;if(d.wp=d.wp||{},!d.wp.receiveEmbedMessage)if(d.wp.receiveEmbedMessage=function(e){var t=e.data;if(t)if(t.secret||t.message||t.value)if(!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var r,i,a,s=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),n=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),o=new RegExp(\"^https?:$\",\"i\"),c=0;c<n.length;c++)n[c].style.display=\"none\";for(c=0;c<s.length;c++)if(r=s[c],e.source===r.contentWindow){if(r.removeAttribute(\"style\"),\"height\"===t.message){if(1e3<(a=parseInt(t.value,10)))a=1e3;else if(~~a<200)a=200;r.height=a}if(\"link\"===t.message)if(i=l.createElement(\"a\"),a=l.createElement(\"a\"),i.href=r.getAttribute(\"src\"),a.href=t.value,o.test(a.protocol))if(a.host===i.host)if(l.activeElement===r)d.top.location.href=t.value}}},e)d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",t,!1),d.addEventListener(\"load\",t,!1);function t(){if(!n){n=!0;for(var e,t,r=-1!==navigator.appVersion.indexOf(\"MSIE 10\"),i=!!navigator.userAgent.match(\/Trident.*rv:11\\.\/),a=l.querySelectorAll(\"iframe.wp-embedded-content\"),s=0;s<a.length;s++){if(!(e=a[s]).getAttribute(\"data-secret\"))t=Math.random().toString(36).substr(2,10),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t);if(r||i)(t=e.cloneNode(!0)).removeAttribute(\"security\"),e.parentNode.replaceChild(t,e)}}}}(window,document);\n\/\/--><!]]>\n<\/script><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/alexandrevezina.com\/DEV\/comment-rendre-des-clients-furieux\/embed\/\" width=\"600\" height=\"338\" title=\"\u00ab\u00a0Comment rendre des clients furieux\u00a0\u00bb &#8212; ALEXANDRE V\u00c9ZINA\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe>","thumbnail_url":"https:\/\/alexandrevezina.com\/DEV\/wp-content\/uploads\/2018\/07\/egg-100808_640.jpg","thumbnail_width":640,"thumbnail_height":425,"description":"Je lisais derni\u00e8rement le livre\u00a0Dealing with difficult customers\u00a0par Noah Fleming et Shawn Veltman, lorsque je suis tomb\u00e9 sur un exercice int\u00e9ressant qui consiste \u00e0 r\u00e9fl\u00e9chir sur la fa\u00e7on de cr\u00e9er des frustrations et des insatisfactions chez nos clients."}